1.1 “We” and “Us” shall be used as "PROTOMOTIVE TECHNOLOGIES PRIVATE LIMITED" having registered office at 15/169, Chandni Complex, Khariwad, Near Ice Factory, Nani Daman 396-210, including its employees, workers, service providers, owners as a provider of automotive service's.
1.2 “You” shall include any user who browses the website or application or avails our services in any form irrespective the amount of time.
2.2 Age restriction :-
You must be at least 18 (Eighteen) years of age before you can use this website. By using this website or application, you warrant that you are at least 18 years of age and you may legally adhere to this Agreement. We assumes no responsibility for liabilities related to age misrepresentation.
Your access to the website or application can be revoked at any point without any notice or explanation for the same.
3. CANCELLATION, REFUND & PROCEDURAL POLICIES
3.1 The assigned executive, while picking up the automobile from the customer’s location, shall conduct a detailed examination of the upper body of the vehicle and draft a report explaining the damages visible to any man of ordinary prudence further attaching images and videos to showcase the same along with any notes by the customers explaining any problem that is to be taken care of by the Supplier. Access to this report shall be provided to the Partner via a unique user id provided on the website or application; Any internal or external damages to the vehicle shall be the sole responsibility of the partner since there shall be photographic evidence of the condition in which the automobile was delivered to the partner as mentioned in; The assigned executive shall explain all the repairs & damages to be mended and other related services details to the partner before handing over the automobile for repairs. Additionally, the same shall be recorded on the website or application as well wherein the Partner can access the same via a unique user id shared by the Admin Partner.
3.2 Any automobile shall not be dispatched from the Partner's workshop unless the assigned executive conducts a thorough inspection of the repaired automobile and approves the same; The display of the partner business on the Channel Partner’s portal’s landing page shall be purely based on a number of factors (including but not limited to) such as reviews by the customers, nearest Partner's available to the customer’s location;
3.3 If any customer cancels the services after the pickup, they shall have to pay a cancellation fee of ₹50/- For Two Wheeler Vehicle’s & ₹150/- For Four Wheeler Vehicle’s; Additionally, the customer shall have to pay for those services which have already been rendered for their automobile, if the vehicle is being picked up by the assigned executive & delivered to the selected partner, If no service's have been rendered i.e., the cancellation takes place before the pick-up of the automobile, due to any unforeseen emergency or other miscellaneous reasons, the customer shall have to cancel the services and pay the standard cancellation charges. It shall be the duty of our executive to deliver the vehicle at the earliest once the official cancellation has been received via the online.
4. USER ACCOUNTS
4.1 As a user of this website or application, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.
4.2 If you think there are any possible issues regarding the security of your account on the website or application, inform us immediately so we may address it accordingly, you can contact us at +91 9016530651 or can mail us at email@example.com , We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.
5. USEAGE OF MATERIAL
5.1 The right to access our product catalogue is an open and non-transferable right granted by us, You are permitted to access the catalogue for your personal, informational, internal and strictly unsolicited purposes only.
5.2 You are strictly prohibited from altering/modifying the material available on the website or application.
5.3 You are prohibited from downloading or installing any software available on the website or application unless explicitly mentioned otherwise.
6. REFUND AND CANCELLATION POLICY
6.1 No amount, partially or fully, of the advance on a booking cancelled by a customer via our application, shall be transferred unless in the event where the customer cancels a booking one hours prior to the scheduled appointment. In the event where the customer cancels two hours prior the scheduled appointment, the entire advance booking amount shall be transferred to your virtual wallet on our Application, In the event of failed transaction due to any reason that may or may not be mentioned in these terms or double realisation of amount for the same order booking takes place, the entire advance shall be transferred to your virtual wallet on our application.
6.2 In the event where our executive, support staff or partner cancels the booking due to any reason whatsoever that may or may not be covered under these terms, you shall receive the entire advance booking amount on your virtual wallet on our application. If you wish to withdraw your virtual balance, strictly under this clause, to your bank account, you can contact us at +91 9016530651 or can mail us at firstname.lastname@example.org , We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 We are the sole owners of the intellectual property rights including the website’s & application content, software & domain. This website & application is protected under the Copyright law and all such rights are reserved.
7.2 Our website & application may contain graphics, logos, icons, content with unique fonts and colour schemes and you do not have permission to use it without our explicit and written consent.
7.3 Your action of mentioning our location and tagging us in your stories, posts or any form of temporary or permanent content on any social media platform is the extent of the usage of our intellectual property rights.
8. LEGAL INDEMNITY
8.1 You agree to indemnify us (including employees, promoters, executers, successors) any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting and auditing fees arising out of any circumstances against any officers, legal representatives, executives amongst others.
8.2 Indemnity includes against any third-party claims arising out your breach of contract, your violation of any law or property which may or may not belong to third party or using our services.
9. PRICING & RETURN POLICY
9.1 The pricing shall be determined by us and will be made as per the terms mentioned on our website & application, The prices will be final and non-negotiable.
9.2 In case of any disputes regarding the pricing, we shall have the final word.
9.3 Any refund policies shall not be entertained unless the customer apply for refund policies within 2 days of availing the services.
10. LIMITATION OF LIABILITY
10.1 Liability to pay up against our services in case of any cancellation shall be subject to the cancellation policy mentioned on our website or application.
11. ETIRE AGREEMENT
11.1 This agreement represents full understanding of the Parties and any previous conversations held through any medium, written or oral, shall cease to be in effect and only this deed shall govern the terms of the agreement.
12. MODIFICATIONS AND TERMINATION
12.1 We may modify, subtract or add any of the terms mentioned in this agreement per our discretion, We may or may not provide prior notice regarding the aforementioned modifications, subtractions or additions mentioned in clause 7.1 to that effect.
12.2 We may modify, alter or terminate your access to our website or application as well as our obligation to provide you services with a prior notice of 12 hours or less under circumstances that you are found violating this contract or any misdemeanour or misconduct with us or our employees, promoters, directors and any other member associated with us is brought to our attention.
13. DISPUTE RESOLUTION
13.1 In case of a dispute which isn’t resolved unanimously the Parties shall resort to appointing a mediator, with mutual consent.
13.2 If the mediation attempt goes unsuccessful, the Parties shall appoint a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996.
13.3 The appointment of the arbitrator shall be mutually agreed upon by the Parties. The language of the arbitration may be English or Hindi, at the majority discretion of all the Partners. The Parties should follow the aforementioned steps before taking a dispute to the court.
14. GOVERNING LAW AND JURISDICTION
14.1 The agreement shall be governed in accordance with the Indian laws for the time being in force. In case the Parties are not satisfied with the Arbitration Dispute Resolution’s order, they can approach the relevant court. You hereby consent to exclusive jurisdiction subject to the State in which our registered office is situated at.