TERMS OF USE : repair-it | Welcome to Repair-it

TERM'S & CONDITIONS (USER)

1. DEFINITIONS

1.1 “We” and “Us” shall be used as "PROTOMOTIVE TECHNOLOGIES PRIVATE LIMITED" having registered office at 15/169, Chandni Complex, Khariwad, Near Ice Factory, Nani Daman 396-210, including its employees, workers, service providers, owners as a provider of automotive service's.

1.2 “You” shall include any user who browses the website or application or avails our services in any form irrespective the amount of time.

2. TERMS OF USE

2.1 You are advised to read the terms and conditions of this website or application when you use it. Your usage of website or application implies your consent to agree with the following terms and conditions; By using this website or application, you certify that you have read and reviewed this agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this agreement, you are advised to leave the website or application accordingly. We only grants use and access of this website or application, its products, and its services to those who have accepted its terms. Your access to our website or application is a short-term, open privilege which shall be subject to your acceptance and adherence to the terms of use of our website or application.

2.2 Age restriction :-

You must be at least 18 (Eighteen) years of age before you can use this website. By using this website or application, you warrant that you are at least 18 years of age and you may legally adhere to this Agreement. We assumes no responsibility for liabilities related to age misrepresentation.

2.3 Privacy Policy :-

Before you continue using our website or application, we advise you to read our privacy policy https://repair-it.in/privacy-policy regarding our user data collection. It will help you better understand our practices. The Website may display third-party advertisements with or without hyperlink. We disclaim any responsibility for the content displayed as well as the privacy policy and terms of use for the respective third-party website. Your access to these websites does not fall under our responsibilities and will be at your own risk; We do not recommend, promote or endorse the products or services presented on the third-party websites. If you avail those services or purchase those products, we shall not be responsible for such purchase and you are recommended to do so at your own risk. When you avail our services, we recommend that you adhere to our house rules. This will make your stay comfortable and easier for us to host you.

Your access to the website or application can be revoked at any point without any notice or explanation for the same.

3. CANCELLATION, REFUND & PROCEDURAL POLICIES

3.1 The assigned executive, while picking up the automobile from the customer’s location, shall conduct a detailed examination of the upper body of the vehicle and draft a report explaining the damages visible to any man of ordinary prudence further attaching images and videos to showcase the same along with any notes by the customers explaining any problem that is to be taken care of by the Supplier. Access to this report shall be provided to the Partner via a unique user id provided on the website or application; Any internal or external damages to the vehicle shall be the sole responsibility of the partner since there shall be photographic evidence of the condition in which the automobile was delivered to the partner as mentioned in; The assigned executive shall explain all the repairs & damages to be mended and other related services details to the partner before handing over the automobile for repairs. Additionally, the same shall be recorded on the website or application as well wherein the Partner can access the same via a unique user id shared by the Admin Partner.

3.2 Any automobile shall not be dispatched from the Partner's workshop unless the assigned executive conducts a thorough inspection of the repaired automobile and approves the same; The display of the partner business on the Channel Partner’s portal’s landing page shall be purely based on a number of factors (including but not limited to) such as reviews by the customers, nearest Partner's available to the customer’s location;

3.3 If any customer cancels the services after the pickup, they shall have to pay a cancellation fee of ₹50/- For Two Wheeler Vehicle’s & ₹150/- For Four Wheeler Vehicle’s; Additionally, the customer shall have to pay for those services which have already been rendered for their automobile, if the vehicle is being picked up by the assigned executive & delivered to the selected partner, If no service's have been rendered i.e., the cancellation takes place before the pick-up of the automobile, due to any unforeseen emergency or other miscellaneous reasons, the customer shall have to cancel the services and pay the standard cancellation charges. It shall be the duty of our executive to deliver the vehicle at the earliest once the official cancellation has been received via the online.

4. USER ACCOUNTS

4.1 As a user of this website or application, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.

4.2 If you think there are any possible issues regarding the security of your account on the website or application, inform us immediately so we may address it accordingly, you can contact us at +91 9016530651 or can mail us at admin@repair-it.in , We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.

5. USEAGE OF MATERIAL

5.1 The right to access our product catalogue is an open and non-transferable right granted by us, You are permitted to access the catalogue for your personal, informational, internal and strictly unsolicited purposes only.

5.2 You are strictly prohibited from altering/modifying the material available on the website or application.

5.3 You are prohibited from downloading or installing any software available on the website or application unless explicitly mentioned otherwise.

6. REFUND AND CANCELLATION POLICY

6.1 No amount, partially or fully, of the advance on a booking cancelled by a customer via our application, shall be transferred unless in the event where the customer cancels a booking one hours prior to the scheduled appointment. In the event where the customer cancels two hours prior the scheduled appointment, the entire advance booking amount shall be transferred to your virtual wallet on our Application, In the event of failed transaction due to any reason that may or may not be mentioned in these terms or double realisation of amount for the same order booking takes place, the entire advance shall be transferred to your virtual wallet on our application.

6.2 In the event where our executive, support staff or partner cancels the booking due to any reason whatsoever that may or may not be covered under these terms, you shall receive the entire advance booking amount on your virtual wallet on our application. If you wish to withdraw your virtual balance, strictly under this clause, to your bank account, you can contact us at +91 9016530651 or can mail us at repairit.customercare@gmail.com , We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 We are the sole owners of the intellectual property rights including the website’s & application content, software & domain. This website & application is protected under the Copyright law and all such rights are reserved.

7.2 Our website & application may contain graphics, logos, icons, content with unique fonts and colour schemes and you do not have permission to use it without our explicit and written consent.

7.3 Your action of mentioning our location and tagging us in your stories, posts or any form of temporary or permanent content on any social media platform is the extent of the usage of our intellectual property rights.

8. LEGAL INDEMNITY

8.1 You agree to indemnify us (including employees, promoters, executers, successors) any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting and auditing fees arising out of any circumstances against any officers, legal representatives, executives amongst others.

8.2 Indemnity includes against any third-party claims arising out your breach of contract, your violation of any law or property which may or may not belong to third party or using our services.

9. PRICING & RETURN POLICY

9.1 The pricing shall be determined by us and will be made as per the terms mentioned on our website & application, The prices will be final and non-negotiable.

9.2 In case of any disputes regarding the pricing, we shall have the final word.

9.3 Any refund policies shall not be entertained unless the customer apply for refund policies within 2 days of availing the services.

10. LIMITATION OF LIABILITY

10.1 Liability to pay up against our services in case of any cancellation shall be subject to the cancellation policy mentioned on our website or application.

11. ETIRE AGREEMENT

11.1 This agreement represents full understanding of the Parties and any previous conversations held through any medium, written or oral, shall cease to be in effect and only this deed shall govern the terms of the agreement.

12. MODIFICATIONS AND TERMINATION

12.1 We may modify, subtract or add any of the terms mentioned in this agreement per our discretion, We may or may not provide prior notice regarding the aforementioned modifications, subtractions or additions mentioned in clause 7.1 to that effect.

12.2 We may modify, alter or terminate your access to our website or application as well as our obligation to provide you services with a prior notice of 12 hours or less under circumstances that you are found violating this contract or any misdemeanour or misconduct with us or our employees, promoters, directors and any other member associated with us is brought to our attention.

13. DISPUTE RESOLUTION

13.1 In case of a dispute which isn’t resolved unanimously the Parties shall resort to appointing a mediator, with mutual consent.

13.2 If the mediation attempt goes unsuccessful, the Parties shall appoint a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996.

13.3 The appointment of the arbitrator shall be mutually agreed upon by the Parties. The language of the arbitration may be English or Hindi, at the majority discretion of all the Partners. The Parties should follow the aforementioned steps before taking a dispute to the court.

14. GOVERNING LAW AND JURISDICTION

14.1 The agreement shall be governed in accordance with the Indian laws for the time being in force. In case the Parties are not satisfied with the Arbitration Dispute Resolution’s order, they can approach the relevant court. You hereby consent to exclusive jurisdiction subject to the State in which our registered office is situated at.

TERM'S & CONDITIONS (PARTNER)

1. DEFINITIONS

1.2 “You” shall include any user who browse the website or application and is willing to partner with repair-it.

2. Registering as a Partner (Service Provider)

2.1 In order to benefit from all the features of Repair it available to Partners you will need to register with us. You will be asked to provide certain information about your business including your business name and contact details, services and pricing, working hours, Number of Employees, location details. You must ensure that the information provided by you while registration is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you provide, by updating your details, in order that we may communicate with you effectively.

3. Provision of the Services to Partner

3.1 Following registration, we will make certain services available to you. The services will include the ability to include details of your business on repair-it platform, the ability to view or receive details of Customer Service bookings which have been posted by Customers and the ability to accept bookings and share service status updates with Customers. Full details of the services available to partners on our platform will be published on our Website & application from time to time.

3.2 We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.

4. Our Responsibilities to you

4.1 We will provide Repair-it Service's to you using reasonable skill and care and in accordance with these Terms of Use. However, if you use The Services as a partner you acknowledge and agree that the services we provide are subject to the following limitations and disclaimers, You acknowledge and agree that we will enable potential partner's to register and get listed based on criteria which we (in our absolute discretion) may determine from time to time.

4.2 In addition you acknowledge that the number of Service bookings which may be posted or transmitted to a Partner in relation to any particular customer may be limited in number. Accordingly, we do not provide any guarantee that registering as a partner will result in you being invited to receive any particular volume of Service bookings, Nor can we guarantee that your use of Repair-it will result in you winning any work or any particular volumes or work.

4.3 You acknowledge and agree that we do not check or verify the details of any Service Bookings which are posted. We have asked all users to use Repair-it responsibly but cannot guarantee the accuracy, integrity or quality of any information which is posted by third parties.

4.4 By registering as a Partner you also understand and agree that Customers who have used your services will be able to provide Feedback and Ratings. We have asked all users to act responsibly, we do not actively monitor, check or verify Feedback which is posted. Accordingly, you acknowledge and agree that we shall not have any responsibility to you or liability to you for any feedback which is posted by any Customer and we will not usually become involved or intervene in complaints or disputes concerning feedback, although we reserve the right to do so in exceptional circumstances. You may, if you feel that Feedback is misleading or incorrect, contact us at +91 9016530651 or can mail us at admin@repair-it.in and we will investigate but we shall not be obligated to take any action.

5. Your Responsibilities

5.1 You agree to abide by the Terms of Use when using Repair-it, which we make available via online media such as Website, Application, WhatsApp & SMS.

5.2 You shall be solely responsible for checking and verifying the details of any service booking which is posted before you agree to undertake any work for a customer and for agreeing with the customer the terms and prices of services on which any work will be performed.

5.3 You shall be responsible for complying with all applicable laws and regulations in your dealings with customers and for the performance and quality of any work which you agree to undertake for any Customer.

5.4 Any additional work must be done only if the customer give an approval of the additional service's or parts.

5.5 It is mandatory for partner to provide all required details before adding a new service's or parts.

PLEASE NOTE : By registering as a Partner and by using Repair-it you are agreeing to indemnify us and hold us harmless from any costs, losses or claims which may result from any information you submit or transmit via Repair-it or from any work which you agree to perform for any Customer.

6. REFUND AND CANCELLATION POLICY

6.1 No amount, partially or fully, of the advance on a booking cancelled by a customer on our website or app shall be transferred unless in the event where the customer cancels a booking via our app, 30 minutes prior to the scheduled appointment. In the event where the customer cancels 30 minutes prior to the scheduled appointment, the entire advance booking amount shall be transferred to your virtual wallet on our Application.

6.2 In the event of failed transactions due to any reason that may or may not be mentioned in these terms or double realisation of amount for the same order booking, the entire advance shall be transferred to your virtual wallet on our application.

6.3 In the event where our executive, support staff or admin cancels the booking due to any reason whatsoever that may or may not be covered under these terms, you shall receive the entire advance booking amount on your virtual wallet on our application. If you wish to withdraw your virtual balance, strictly under this clause, to your bank account, you can contact us on +91 9016530651 or can mail us on repairit.customercare@gmail.com

7. INTELLECTUAL PROPERTY RIGHTS

7.2 Our website & application may contain graphics, logos, icons, content with unique fonts and colour schemes and you do not have permission to use it without our explicit and written consent.

8. Privacy Policy

8.1 Before you continue using our website or application, we advise you to read our privacy policy https://repair-it.in/privacy-policy regarding our user data collection. It will help you better understand our practices. The Website may display third-party advertisements with or without hyperlink. We disclaim any responsibility for the content displayed as well as the privacy policy and terms of use for the respective third-party website. Your access to these websites does not fall under our responsibilities and will be at your own risk.

8.2 We do not recommend, promote or endorse the products or services presented on the third-party websites. If you avail those services or purchase those products, we shall not be responsible for such purchase and you are recommended to do so at your own risk. When you avail our services, we recommend that you adhere to our house rules. This will make your stay comfortable and easier for us to host you. Your access to the website or application can be revoked at any point without any notice or explanation for the same.

9. DISPUTE RESOLUTION

9.1 In case of a dispute which isn’t resolved unanimously, the Parties shall resort to appointing a mediator, with mutual consent.

9.2 If the mediation attempt goes unsuccessful, the Parties shall appoint a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996.

9.3 The appointment of the arbitrator shall be mutually agreed upon by the Parties. The language of the arbitration may be English or Hindi, at the majority discretion of all the Partners. The Parties should follow the aforementioned steps before taking a dispute to the court.

TERM'S & CONDITIONS (DELIVERY BOY)

1. DEFINITIONS

1.2 “You” shall include any user who browse the website or application and is willing to partner with repair-it.

1.3 “Acceptance” means your affirmative action of clicking on the box against the words “ I Accept” provided at the end of these Delivery Partner T&C, by which action, you unequivocally accept the Delivery Partner Terms & Conditions.

1.4 “Applicable Law” shall mean and include any law, statute, ordinance, rule, regulation, guideline, policy or other pronouncement having the effect of law in India, as in effect or which may come in effect on a future date.

1.5 “Delivery Partner” or “ You” or “ Your” or “ Yourself” shall mean an individual who has executed Agreement for the provision of Delivery Service’s.

2. Delivery Services

2.1 “Delivery Services” shall mean either or both of the following as the context may require :

a. The services provided by the Delivery Partner to Repair-it of making himself available on the Repair-itDelivery Partner Platform for the purpose of receiving orders placed by the users and partners.

b. The delivery services provided by the Delivery Partner to the user’s and partner’s, whereby the Delivery Partner picks the vehicle ordered by the user/customer and delivers it to the partner, delivery partner picks the vehicle from the partner when the vehicle service is completed and delivers it to the user/customer.

3. INTELLECTUAL PROPERTY RIGHTS

3.1 We are the sole owners of the intellectual property rights including the website’s & application content, software & domain. This website & application is protected under the Copyright law and all such rights are reserved.

3.2 Our website & application may contain graphics, logos, icons, content with unique fonts and colour schemes and you do not have permission to use it without our explicit and written consent.

3.3 Your action of mentioning our location and tagging us in your stories, posts or any form of temporary or permanent content on any social media platform is the extent of the usage of our intellectual property rights.

4. Privacy Policy

4.1 Before you continue using our website or application, we advise you to read our privacy policy https://repair-it.in/privacy-policy regarding our user data collection. It will help you better understand our practices. The Website may display third-party advertisements with or without hyperlink. We disclaim any responsibility for the content displayed as well as the privacy policy and terms of use for the respective third-party website. Your access to these websites does not fall under our responsibilities and will be at your own risk.

4.2 We do not recommend, promote or endorse the products or services presented on the third-party websites. If you avail those services or purchase those products, we shall not be responsible for such purchase and you are recommended to do so at your own risk. When you avail our services, we recommend that you adhere to our house rules. This will make your stay comfortable and easier for us to host you. Your access to the website or application can be revoked at any point without any notice or explanation for the same.